Contact Sift support
Email hello@solvvit.com with your app version, device model, operating system and a short description of what happened. Redact personal content from screenshots. Do not send passwords, one-time codes, private API keys or full payment details.
Why does Sift ask if I am 18 or over?
Sift is for adults aged 18 and over. Confirm your eligibility before opening the app, then confirm it for your signed-in account before using connected AI or the trial. This is a self-declaration, not identity verification, and does not ask for your date of birth or identity documents. If you are under 18, do not continue. You can still use the support and Apple subscription-management links for deletion help or cancellation.
I cannot create an account
If Sift says account services are not configured, that is a build setup problem, not a problem with your password. Ask for a corrected build and keep your local saves. Do not reinstall as a first troubleshooting step. You can still view, search and delete existing local saves; new saves need verified active access.
Email codes are the default: request a code, check your inbox and spam folder, then enter the latest code in Sift. Never forward a code or verification link. If you already set a Sift password, optional password sign-in opens the same account and subscription. You can also use a fresh email code to regain access. Tell support what error appeared, without sharing a password, code or recovery link.
How do I use or turn off AI?
With an active trial or paid Pro, open the add screen and choose a link, screenshot or thought. For screenshots, add 3 to 300 characters of typed or pasted text to enable AI; the image stays on your device and is never analyzed. A screenshot without text can be saved locally while your access is active. Thoughts have a 300-character limit. Choose Enrich with AI or, for a screenshot, Analyze text with AI. AI starts off for every new save. In build 16, the add screen shows Shared with Google Gemini via Supabase and the data relevant to your selected item. Tap Continue with AI. When matching permission is absent, review Send to Google Gemini? and choose Allow and send to authorize processing. Keep local, going back or dismissing the disclosure sends nothing.
Current builds can remember permission only when you choose the initially unchecked Remember permission for items I choose to enrich option. Build 16 asks you to review the updated disclosure again if your saved permission belongs to an earlier disclosure version. You still choose each item; this does not authorize uploading your library. Reset remembered and per-item permission under You → AI privacy → Reset permission. Content already sent cannot be recalled. See the Privacy Policy for full permission and processing details.
AI requires an adult-confirmed connected account, active access, available allowance, internet access and a supported service region. The trial includes up to 20 successful AI enrichments total; paid Pro includes up to 200 per UTC calendar month. Exhausting AI does not stop manual saves while access remains active. If a link cannot be read, type or paste a short thought containing information you have permission to share. Attaching a screenshot alone will not make its contents readable by AI. Review all generated details; your original save remains useful even when enrichment fails.
Why do manual saves need an internet connection?
Every new save checks your signed-in account's active trial or paid Pro access online, including saves with AI off. Manual-save content stays on your device; this check does not synchronize or back up the library. If the check fails or access ends while you are adding an item, the app keeps the editor open so you can retry or copy your draft. Keep that draft open until you are ready; it is not yet a saved library item.
Without active access, or while offline, you can still view, search and delete existing local saves. A read-only library is not a new-save allowance, and signing in on another device does not download your library.
Why is Screenshot disabled?
Screenshot import is supported by native Sift builds, not the browser build. On a supported device, select an image up to 5 MB through the system picker and grant access as prompted. Sift does not need access to every photo to import a selected screenshot. The selected image is copied into private app storage on your device. No OCR or AI image analysis runs. Optional screenshot text is limited to 300 characters and is analyzed instead of the image when you choose AI. Request metadata is described in the Privacy Policy.
In version 1.0.0 build 14 and later, existing screenshot attachments and completed results remain available. Older queued image requests will not resume automatically. Review, add or edit the screenshot's text and confirm AI permission to analyze that text, not the image. Update older builds before retrying screenshot enrichment.
The weekend summary did not arrive
In You, enable Weekend snapshot and allow notifications in device settings. The reminder is scheduled locally for Saturday at 9:00 AM using your device timezone. Supported platforms are iOS, macOS and Android; web reminders are not available. Focus modes, notification settings and OS scheduling can affect delivery. Turn the setting off to stop future reminders.
How do I start 14-day free access, and does it start an Apple subscription?
An eligible verified-email account can explicitly start one 14-day no-card free access period (called a trial in earlier builds) after confirming adult eligibility. Open You → Plans & Subscription and choose Start 14-day free access. Creating an account alone does not start it. Free access includes unlimited saves and up to 20 successful AI enrichments total. It ends with no charge, does not renew and does not start an Apple subscription. A paid plan begins only if you separately confirm a purchase through Apple.
When access ends, your library becomes read-only: view, search and delete existing saves, including offline. Nothing is erased by trial expiry, but new saves and AI require active trial or paid access. Earlier trials retain their original start and end dates; an app update does not restart or extend them. Deleting and recreating your account does not reset trial eligibility.
What happens when I choose a paid plan?
Review the monthly or yearly price and renewal terms beside Subscribe with Apple. A paid purchase is separate from Sift free access and includes no free period. Payment is charged to your Apple Account when you confirm, including if free access is still active; it does not wait until free access ends. The subscription automatically renews at the displayed price for the selected period unless canceled at least 24 hours before that period ends. Manage or cancel through Apple subscription settings.
Why am I seeing a trial reminder?
During an active trial, Sift can show a dismissible in-app reminder after 10 elapsed days and an ending reminder during the final 24 hours. Opening the app late shows the ending reminder first. Shorter earlier trials may show only their final-day reminder. Dismissals are remembered on this device for that account and trial. These reminders do not send push notifications or marketing emails, apply a discount or start a purchase. They are separate from the optional weekend snapshot.
I paid, but Pro is not showing
- Confirm you are using the Sift account originally linked to the purchase and the correct Apple account.
- Open the Pro screen and choose Restore Purchases with a working network connection.
- If verification is still pending, check status or retry. An empty restore means no active subscription was confirmed, not that you need to purchase again.
- Contact support if you see an account-conflict message or remain charged without access. Include the product name and approximate purchase date, not a full receipt or card number.
Canceling and refunds
Use Apple subscription settings to manage renewal. Apple handles refund requests. Deleting Sift, signing out or deleting your Sift account does not cancel billing.
My saved items are missing or the app cannot load
Your library is local to the device; sign-in does not download another device’s saves. If a load error offers Try again, use that first. A reset permanently clears local data, so use it only if you accept that loss. Do not reinstall or clear app storage before contacting support about important unsynced items.
For separate account and device-data removal steps, see Delete account and data.