How can we help?
Email hello@solvvit.com. Include your device model, iOS version, app version, the screen where the issue occurred and the steps that led to it. Please remove customer names and photos from screenshots. Never send passwords, verification codes, full payment details or unrequested purchase receipts.
Download and subscriptions
Where can I download ColorLedger?
ColorLedger is available for iPhone and iPad. Download it on the App Store. Availability may vary by country or region.
Why does the app ask for Pro?
The free plan includes three completed service samples shared across guest and account ledgers on this device, and up to 15 active clients per ledger. Drafts are free to keep, and corrections do not use another sample. Deleting or voiding a service does not reset usage. Your saved history and basic exports remain available after the limit.
Do I need an account to subscribe?
You can try three completed service samples in the guest ledger without registering. Before starting a new Apple subscription, open More → Account & subscription, choose Create account or Sign in, and verify your email. This requirement also applies when cloud sync is disabled. Signing in does not reset your three-sample allowance or upload your salon records.
How does the 14-day Pro trial work?
The three free guest samples are separate from Apple’s trial and do not require an account. Register or sign in and verify your email before starting a new subscription. When Apple returns an eligible introductory offer, you can confirm a 14-day Pro free trial in Apple’s purchase sheet. Registration alone does not start a trial or unlock Pro. Apple determines eligibility; if you are ineligible, the regular localized subscription terms are shown instead.
After an Apple-confirmed trial, the chosen monthly or annual plan renews automatically at the localized price shown before confirmation unless canceled through Apple. Review both the trial and renewal terms before confirming.
How are annual savings shown?
When both comparable plans are available in the same currency, the app compares the full annual price with twelve monthly payments and shows the savings before checkout. The full annual charge and yearly renewal period stay visible. Prices and availability come from Apple; no extra discount is promised.
How do I restore or cancel a subscription?
Open More → Account & subscription. Choose View plans or restore a purchase, View Pro plans, or View subscription (depending on your account), then Restore Purchases while signed into the Apple account that purchased it. Restore Purchases and subscription management do not require ColorLedger sign-in. Apple may ask you to authenticate with your Apple account. To cancel or manage renewal, open Apple subscription settings. Removing ColorLedger or deleting an account does not cancel a subscription.
Accounts and sign-in
How do I create an account or sign in?
Open More → Account & subscription and choose Create account or Sign in. Enter your email address and the verification code sent to that inbox. Check your spam folder if the message is missing, and use the latest code you requested. Email codes are the default; a password is not required. Never share a password or verification code with support or anyone else.
Can I use a password instead?
After signing in with an email code, open Account → Password to set an optional password of at least 12 characters. Existing accounts with a password can choose Sign in → Sign in with password. If you forget it, sign in with an email code and return to Account → Password to set a new one. Setting a password does not start a trial or subscription.
Where are my records after signing in?
Signing in opens a separate account ledger on this device. Log out to return to your guest ledger. Guest import, cloud backup and multi-device sync are not available in the current version. Account records remain on this device after logout and become available when you sign back in to the same account.
Your records and privacy
How do I keep my formulas safe?
Use More → Save or share a copy for a basic export, and keep exported copies somewhere you control. Cloud sync is not active, including when you are signed in. A ledger export does not include photo files. Keep any photo copies you need separately, and avoid uninstalling the app while troubleshooting if you need local records.
Can customers see their photos?
Open the client record’s Photos tab and choose Show client for an in-salon presentation on your device. It displays photos and dates without private notes and costs; it does not create a remote customer account.
Need to delete an account or data?
See Delete account and data for in-app instructions and an email request option that does not require reinstalling the app.